Services for Elderly and Disabled Travelers


Accessible Transit Pickup (ATP) Doors

The Aviation Department has designated doors to assist patrons in coordinating pick-up and drop-off locations with STS (Paratransit/Special Transportation Services).

ADA Access Committee

The ADA Access Committee is comprised of a group of volunteers who, in conjunction with Aviation Department and airport staff, work toward improving accessibility to programs and services at the Miami International Airport.  These meetings are open to the public.  Meetings are held quarterly, on the THIRD Wednesday of every THIRD month at Miami International Airport, Concourse A, 4th Floor auditorium. For additional information, please contact Monica Beltran at mbeltran@miami-airport.com or Rosie Leslie at rleslie@miami-airport.com

Paging System

MIA offers visual paging for the hearing impaired. The system is currently operational at the U.S. Customs exit at Concourse B and at Concourse E on the ticketing level. Additional locations will be added throughout the MIA terminal as flight display systems are upgraded.

Parking

Designated disabled permit parking and stroller permit parking is conveniently located near the moving sidewalks on the 3rd level of the garages. Additional disabled permit parking, including van accessible spaces, are available on the easternmost ground level sections of the Dolphin and Flamingo garages.  Disabled permit and stroller permit parking, including van accessible spaces, are also located in both, the upper and lower short-term parking lots.

Moving Walkways

Moving walkways are located on the third level and connect the main terminal and parking garages. These walkways span the length of the terminal building, allowing passengers to quickly transit from concourse to concourse.

Public Telephones

MIA has TTY telephones at selected telephone banks throughout the terminal.  At telephone banks where there is not a TTY, you will find directions to the closest TTY location.  For additional TTY information, please call (305) 876-0594. Passengers may also dial 7-1-1 from any phone to contact the Florida Relay Service.

Restaurants at MIA

All snack bars and full-service restaurants are wheelchair accessible.


Restrooms

Restrooms located throughout the terminal feature toilet compartments for the disabled.  Unisex restrooms equipped for the disabled are also available throughout the terminal.  Look for the internationally recognized disabled symbol.

Service Animal Relief

MIA has animal relief areas located at the arrival level at Concourses D, E and J.  The relief areas at Concourses E and J are whimsically themed “doggy parks.” All of MIA’s relief areas are equipped with dual surfaces and waste disposal stations.

Taxicab Service

Taxis are available with wheelchair lifts. Patrons in need of this service should request an equipped taxi upon arrival at the ground level curbside area. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding lot, located just outside the terminal area.  Drivers will assist patrons with baggage.

Shared-Ride Van Service

SuperShuttle shared-ride vans are available with wheelchair lifts. Passengers seeking to reserve a wheelchair lift-equipped shared-ride van may contact SuperShuttle at 305-871-2000, or see the curbside representative at the Ground Transportation kiosk to request an accessible van. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding area, located just outside the airport. Drivers will assist patrons with baggage.

Wheelchairs

Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance.  However, wheelchair assistance may also be requested at airline ticket counters.

Security Restrictions

Security measures at MIA restrict public access beyond passenger screening points to ticketed passengers only.  However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, they must obtain permission from the airline.
 
Grievance Procedures

The office of ADA Coordination administers the County’s overall ADA grievance procedure. Persons with ADA complaints specifically regarding Miami International Airport are encouraged to contact the Aviation Department’s ADA Coordinator as noted below. If the department’s response does not adequately resolve the complaint, a grievance can be filed with the Miami-Dade County’s Office of ADA Coordination. Complaint forms are available from the ADA Coordination office by calling 305-375-3566 or by TTY at 305-375-4805, or by emailing: http://www.miamidade.gov/ada/complaints.asp

Airport ADA Coordinator

Monica Beltran is the ADA coordinator for the Aviation Department at Miami International Airport. Please direct all ADA questions, requests for auxiliary aids or services, requests for alternate format or any other concerns or complaints to her by calling (305) 876-7024 or e-mailing MBeltran@miami-airport.com or Rosie Leslie at: RLeslie@miami-airport.com.