Tourist Information Center
The Aviation Department operates the Tourist Information Center located on Concourse E, Level 2, near the airport’s hotel. The counter is open from 5 a.m. to 10 p.m. daily, 365 days a year. Services provided include:

• Multilingual airport and tourist information
• Multilingual interpreting and translation service
• Assistance with TDD phone at the Information Center
• Resolving customer complaints
• Accepting lost items when Lost and Found office is closed

For additional information, please call 305-876-7000.
 

Paging & Information Center (PIC)
The Paging & Information Center provides multilingual paging throughout MIA’s terminal and concourses for MIA’s traveling public, tenants and users. To request a page, simply pick up any of the white courtesy phones located throughout the terminal. PIC also conveys informational and emergency messages as needed via MDAD’s public address system. In addition to paging, PIC also provides information and assistance to the public via:

• MIA’s public number (305-876-7000)
• MIA’s direct 1-800-TALK-MIA lines
• MIA’s approximately 100 white courtesy phones

NOTE:  Paging service is available 24 hours per day, 7 days a week.
 

Volunteer Information Program (VIP)
The Volunteer Information Program’s mission is to provide information and assistance to the traveling public. Volunteer Customer Service representatives, wearing the VIP logo pictured here on distinctive orange polos, circulate throughout the terminal, seeking out passengers in need of assistance. For a VIP application form, please click here; for more information about the program, please contact the Terminal Operations Division at 305-876-7858 or e-mail us at VolunteerCS@miami-airport.com.

 

Lost and Found Facility
MDAD’s Lost and Found staff will secure all found items and make every effort to locate their owners. The facility is located near the entrance of Concourse E, Level 2. For more information, please click here , or call 305-876-7377.

 

Tours
Tours of MIA are offered to school children, to diversified groups such as organizations for the disabled, professional groups such as architects and engineers, and other groups with special interests.

For details, please call 305-869-3877.
 

Translation Service
A translation Language Line is used by MDAD staff to access a translator for patrons whose language is not among those spoken by our multilingual staff. In addition to staffing MIA’s Information Counters, MDAD’s multilingual staff provide interpreting and translating service throughout all public areas of the terminal and in the Federal Inspection facilities.

 

White Courtesy Phones
MIA has over 100 white courtesy phones, located on columns throughout the terminal for the traveling public, tenants and users. The phones connect the user (no need to dial) to a MDAD employee who can provide information, assistance, and Airport-wide paging announcements. This service is available 24 hours a day, 7 days a week.
 

For additional information and details on MDAD’s Customer Service initiatives, please contact us at customerservice@miami-airport.com.