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Exceptional customer service is vital to the success and the future of Miami International Airport and plays a pivotal role in the vitality of our local economy. The greetings and services that travelers receive while using our facilities set the tone for their experiences and perceptions of Greater Miami. All airport employees, whether directly or indirectly, have contact with customers in one way or another. Every day, every one of these employees has the opportunity to brighten a customer’s day.

To laud airport employees who have provided excellent service to our customers, the Aviation Department has established the Airport-wide Customer Service Reward & Recognition Program (R&R). This program is designed to recognize our best in the field of customer service. Any employee of the many companies and government agencies operating at MIA and MDAD’s General Aviation Airports is eligible for an R&R nomination and can, in turn, also nominate any other employee.

We encourage all airport employees who witness or know of an occurrence of exceptional customer service, to nominate the employee(s) involved. Taking the time to nominate someone can boost individual and unit morale, and provides our best employees with the recognition they deserve.  Click here for a nomination form and outline of program rules.

For additional information about the program, please contact the Terminal Operations Division at 305-876-7724 or e-mail rewardandrecognition@miami-airport.com.

Meet MIA's Customer Service Heroes for 2008

Click here to view the 2007 Winners.
 










 

Yearly Winner 2007


Yearly Winner 2007
Employee of the Year Award
 
Geneva Hairs
Airport Specialist - MDAD
 
Patricia Cárdenas
Airport Agent - MDAD


In June 2007, with caring and compassion, Geneva Hairs and Patricia Cárdenas assisted an elderly disoriented passenger; taking him to stay at the home of a friend, going as far as laundering his clothes. They personify the concept of “above and beyond the call of duty.”

 

Georgina Felix, Customer Service Agent - US Airways

January 2008

GEORGINA FELIX
Customer Service Agent
US Airways

Despite not being able to obtain passage on two flights, a stand-by passenger was very pleased with the friendly and helpful assistance she received from Mrs. Georgina Felix, a Customer Service  Agent for US Airways. Georgina is commended for offering courteous and professional customer service not only to all US Airways passengers, but also to all MIA patrons.

Christopher Johnson, Supervisor, SITA Networking

February 2008

Christopher Johnson
Supervisor, SITA Networking

While driving, Christopher saw an accident and stopped to offer assistance. When one of the parties attempted to flee the scene in his truck, which turned out to be stolen, Christopher climbed up the truck and tried to prevent the driver from starting up the truck, but without success. As the truck drove off, Christopher fell off and was run over by the truck. He was subsequently airlifted to the hospital with multiple injuries, including a pelvic fracture. Despite his injuries and a slight limp, Christopher is now back at work.
 

Marjorie Jacques, Security Screener, 50 States Security

April 2008

Marjorie Jacques
Security Screener, 50 States Security

Marjorie found and helped a stranded 85 year old passenger, Mr. Montell Camino, who had arrived from Haiti. Taking personal charge, she fed him breakfast and lunch, and contacted various family members for him in Delray Beach. After several hours, Mr. Camino’s daughter, unaware that her father was in Miami, finally drove to the airport to pick him up. At all times, Marjorie remained by the elderly gentleman’s side.

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