Miami-Dade Aviation Department - 2016 Annual Report

MESSAGE FROM THE DIRECTOR

 

While this year’s edition of our Annual Report is once again full of many proud achievements, one common theme stands out: Innovation. In the face of numerous challenges locally and internationally, Miami-Dade County’s airport system – and the dedicated men and women behind it – demonstrated the strength and resiliency that make us one of America’s top economic engines. Miami International Airport adapted to the travel downturn across Latin America and still added 234,000 passengers year over year. Four new airlines joined MIA in September alone, followed by six more in the fourth quarter, and the busy winter travel months lifted us to a 0.5-percent increase – our seventh consecutive year of growth.

Our year of innovation included much more than new air service. Launching the first one-stop passport clearance program in America, offering the world’s first beacon-enabled mobile app airport-wide, and becoming the first airport in Florida with an ocean-to-air perishables trans-shipment program were just some of the ways we went outside of the box like never before to enhance customer service and generate new business. Our efforts did not go unnoticed: the American Association of Airport Executives (AAAE) honored MIA in October with its inaugural Most Innovative Airport Award. We received more commendations than any other U.S. airport for being a leader in airport technology and innovation.

These groundbreaking efforts, among many others, are detailed in the following pages. I encourage you to keep reading and learn more about how MIA and our general aviation airports are improving – and innovating – the way we do business.

Sincerely,

Emilio T. González

Director and CEO, Miami-Dade Aviation Department