If any airport employee went above and beyond his or her call of duty to assist you or anyone you know, you can nominate them for exceptional customer service through MIA's Reward & Recognition (R&R) program. To nominate someone, e-mail us, fill a R&R nomination form or call 305-876-7724.
Reward & Recognition Winners - 2012
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MIA's R&R winners: | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007
Congratulations to Randy Waggoner,
MIA's Employee of the Year
Reward & Recognition Winner - 2012
MIA Employee of the Year Randy Waggoner (center) are: GMCVB President and CEO William D. Talbert III; Waggoner’s daughter Karina and wife Bettina; Miami-Dade Aviation Director José Abreu; GMCVB Executive Vice President and Chief Marketing Officer Rolando Aedo; and Deputy Aviation Director Ken Pyatt.
British Airways Customer Service Gate Agent and Coral Springs resident Randy Waggoner received the Miami International Airport Employee of the Year award on December 12 at MIA’s Annual Reward and Recognition Gala for a kind deed that would mean more to a young passenger than Waggoner realized at the moment.
While working a flight in January, Waggoner noticed nine-year-old Armand was crying and very distraught. His mother explained that their son had just lost a favorite alligator tooth souvenir at the MIA Rental Car Center. They were departing to London and didn’t have time to search for the tooth. Waggoner assured Armand that he would make every effort to find it and send it to him, which he did the next day.
In August, Waggoner received a letter from the boy’s mother apologizing for not writing sooner, and explaining that her son was dying of cancer at the time and had passed away in April. She was very grateful that the alligator tooth had brought her son so much joy. Waggoner showed the letter, which had a stamp of a flowering tree, to his co-workers and supervisors at British Airways and suggested they plant a tree on the family’s property in the United Kingdom. This spring, Waggoner and his co-workers will do just that with a pink cherry tree planted in honor of Armand.
For his act of kindness, Waggoner received a three-day, two-night summer getaway package for two at the Biltmore Hotel in Coral Gables from the Greater Miami Convention and Visitors Bureau (GMCVB) that includes two rounds of golf and two certificates for the GMCVB’s Miami Spice and Miami Spa promotions.
“Randy’s actions are a reminder to all of us that what may seem small and insignificant can make a lasting impression,” said Dickie Davis, Miami-Dade Aviation Department Terminal Operations and Customer Service Division Director. “Randy epitomizes the customer service excellence we strive to provide throughout MIA, and we are proud to name him our Employee of the Year.”
MIA's R&R program winners: | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007
