Important Notice
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Our goal at Miami International Airport is for the joy of air travel to be easily and safely accessible for all our passengers. We make every effort to ensure passengers, personnel, and visitors are met with respect and feel welcomed at our airport. Specifically, the Miami International Airport follows Americans with Disabilities Act (ADA) requirements and the Title VI of the Civil Rights Act.
Title VI of the Civil Rights Act of 1964 prohibits the discrimination on the basis of race, color, creed, sex or national origin in programs and activities receiving federal financial assistance. Specifically, Title VI provides that ‘no person in the United States shall, on the grounds of race, creed, color, sex, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” The Aviation Department is committed to providing aeronautical services to the public regardless of race, creed, color, sex, or national origin. In addition, the Department is dedicated to maintaining compliance with language access requirements to ensure effective communication with limited English proficient (LEP) individuals as required by Executive Order 13166. This policy has been developed to provide for the periodic review of the Department’s practices to comply with Title VI requirements and to establish procedures that will provide guidance in assessing our compliance as well as updating our practices as necessary.
Click to view Notice of Non-Discrimination
If you believe you have been discriminated and denied airport services, you may file your complaint directly to the FAA Civil Rights Office at:
Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591
or by mail to:
Miami-Dade Aviation Department
ATTN: Ms. Frances Gonzalez, Title VI Coordinator
P.O. Box 025504
Miami, Florida 33102-5504
or online by completing the complaint form link below:
Customer Service Feedback Form
Resources
Federal Register 49 CFR 21 Title Vl
MDAD Miami International Airport Community Participation Plan
Employee Training
The Americans with Disabilities Act (ADA) of 1990 guarantees people with disabilities equal opportunity to participate and benefit in Miami-Dade County services, programs, and activities. Miami International Airport will not discriminate against these individuals with disabilities on the basis of disabilities. Please submit the “Complaint Form” if you believe you were denied access to an airport program or service based on a disability. You can submit the complaint, by hitting the “submit” button on the bottom of the form. MIA ADA Complaint Form
You can also download the form and send the complaint to:
Natalie Pavlik: ADAcoordinator@miami-airport.com
NOTE: If the Complainant needs assistance filing a complaint or an alternate means to do so, please contact the Miami International Airport’s ADA Coordinator by phone at 305-876-7793 or by email at: adacoordinator@miami-airport.com .
Complaint Procedure:
Within five business days of receipt of the complaint, an email acknowledging the receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate MIA personnel to investigate the complaint. Within 15 business days after receipt of the complaint, the ADA Coordinator will contact the complainant and provide a response or request additional information to complete the investigation. If the Complainant believes the department's response does not adequately resolve the complaint, a formal grievance can be filed with the Miami-Dade County Internal Services Department ADA Office . Complaints can be filed online at: https://miamidadecounty.co1.qualtrics.com/jfe/form/SV_5ioCOzIij3Pgslf or via email at: Heidi.Johnson-Wright@miamidade.gov, or by calling 305-375-3566.
Airline/Wheelchair Complaint
If you have a complaint regarding an airline or the wheelchair services provided by the airline, please reach out to that airline directly. For a directory of airline phone numbers and website addresses click here for AIRLINE DIRECTORY.
TSA Complaint
If you have a complaint regarding TSA and your screening process at the checkpoints, you can file a complaint with TSA at: https://www.tsa.gov/contact-center/form/complaints