MIA Airport Official – Privacy Policy

This privacy policy governs your use of the MIA Airport Official application (App) powered by  SITA. When you register with us and use these applications, we may collect  Personally Identifiable Information (PII) from you.

By viewing, using, accessing, browsing, or submitting any content or material on the App, you hereby release, discharge, and agree to hold harmless Miami-Dade County, its agents and employees from any and all liability in connection with your use of the App. You also agree to  the terms and conditions of this Privacy Policy. If you do not agree to these terms and  conditions, please do not use the App.

We reserve the right to modify this Privacy Policy. You agree that each time you use the App,  you will be subject to the then-current Privacy Policy. By continuing to use the App now or  following modifications in this Privacy Policy, confirms that you have read, accepted, and agreed  to be bound by such modifications. You can determine when this Privacy Policy was last revised  by referring to the “Last Updated” legend at the bottom of this page.

1. What Types of Information Do We Collect From You?

Personally Identifiable Information (or "PII")

PII is information that identifies you as an individual. In order for you to take advantage of  particular opportunities provided through the App including placing orders, monitoring itineraries, and receiving offers, we may require that you  furnish PII.

Personally Identifiable Information for App profiles (App PII):

The App has been designed to help you plan your trips. To personalize your App experience,  you will be asked to provide some information about you such as your name and e-mail  address. Additional information such as age, gender, or country of residence is optional for you  to provide.  

You may optionally add your flight details to receive up-to-date flight updates, personalized  offers and navigation.

Location Information

When enabled, we may obtain and store pinpointed physical location information from GPS, Wi Fi, Bluetooth Beacons, or cell tower proximity. The App can use geolocation features to support  the use of location-based tools such as airport map views, displaying relevant nearby restaurant or shopping options, locating parking spaces, and sending promotions for nearby vendors. We  will not share your current location with other users. 

If you do not want us to use your location for the purposes set forth above, you should turn off  the location services for the mobile application located in your account settings or in your mobile  phone settings and/or within the mobile application.

Non-Personally Identifiable Information (Non-PII)

Non-PII is information that is collected automatically - demographic information, and any other information that does identify you as an individual. The App may collect certain information, including, but not limited to, the type of mobile device you use, your mobile devices unique  device ID, the IP address of your mobile device, your mobile operating system, the type of  mobile Internet browsers you use, and information about the way you use the App. We, and our  third party service providers may aggregate the information, however the end-product does not  personally identify you or any other user of the App. We and our third party service providers  may also use cookies, pixel tags, web beacons, and other similar technologies to better serve  you with more tailored information and facilitate your ongoing use of the App.


2. How Do We Use Information Collected From You?

Personally Identifiable Information for App profiles. We may use App PII:

  • To fulfill your requests, e.g., to allow you to order and receive items through our partners  or to provide you with specific information that you request.  
  • To send you important information regarding the App, changes to our terms, conditions,  and policies and/or other administrative information. Because this information may be  important, you may not opt-out of receiving such communications.  
  • To customize content on the App (e.g., the restaurants that will deliver to your gate).

Non-Personally Identifiable Information 

Because Non-PII does not personally identify you, we may use such information for any  purpose. In addition, we reserve the right to share such Non-PII with our affiliates and suppliers  to improve our service offerings and to ensure the security and functionality of the App. In some  instances, we may combine Non-PII with PII (such as combining your name with your  geographical location). If we do combine any Non-PII with PII, the combined information will be  treated by us as PII hereunder as long as it is so combined.


3. How is Personally Identifiable Information Disclosed?  We may disclose PII:  

  1. To our third party service providers who provide services such as order fulfillment, IT services, customer service, and credit card processing.
  2. To identify you to any person to whom you send messages regarding App-related  content through social media services integrated into the App (only when you explicitly  choose to use those social media services. For example, if you choose to link to your  Twitter account and choose to send a message via the Twitter button within the App,  your tweet will be identified as coming from your Twitter account).
  3. To an affiliate or other third party in the event of any reorganization, merger, sale, joint  venture, assignment, transfer or other disposition of all or any portion of our business,  assets or stock (including without limitation in connection with any bankruptcy or similar  proceedings).
  4. To comply as we believe to be appropriate: (a) under applicable law including laws  outside your country of residence; (b) to comply with legal process; (c) to respond to  requests from public and government authorities including public and government  authorities outside your country of residence; (d) to enforce our terms and conditions; (e)  to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy,  safety or property, and/or that of our affiliates, you or others; and (g) to permit us to  pursue available remedies or limit the damages that we may sustain.


4. Other Important Notices regarding Our Privacy Practices

Forums and Profiles

We may make other communication services available through the App. Some examples are: message boards, chat functionality, "profile pages", blogs and other services that allow you to  post information and materials. Please note that any information you disclose through such  services becomes public information, and may be available to users of these services and to the  general public. We urge you to exercise discretion and caution when deciding to disclose your  PII, or any other information, on the App. WE ARE NOT RESPONSIBLE FOR THE USE OF  ANY PII YOU VOLUNTARILY DISCLOSE TO THIRD PARTIES THROUGH THE APP.

Third Party App

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this App contains a link. The inclusion of a link on the App  does not imply endorsement of the linked site by us or by our affiliates.


We are concerned about safeguarding the confidentiality of your information. We provide  physical, electronic, and procedural safeguards to protect information we process and maintain.  For example, we limit access to this information to authorized employees and contractors who  need to know that information in order to operate, develop or improve our App. Please be aware that, although we endeavor to provide reasonable security for information we process and  maintain, no security system can prevent all potential security breaches.


You can stop all collection of information by the App easily by uninstalling the App. You may use  the standard uninstall processes as may be available as part of your mobile device or via the  mobile application marketplace or network.

Changing or Suppressing PII

If you would like to review, correct, update, suppress or otherwise limit our use of your PII that  has been previously provided to us, you may do so by adjusting your preferences in the  'Account' functions for the App. We may need to retain certain information for recordkeeping  purposes, and there may also be residual information that will remain within our databases and  other records, which will not be removed.

Retention Period

We will retain your App PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We do not retain the  MPC-specific PII passed to the U.S. Customs and Border Protection.

Note Regarding the Use of the App by Children

The App and its features are not directed to individuals under the age of thirteen (13), and we request that such individuals not provide PII through the App.

Contacting Us

If you have any questions regarding this Privacy Policy, please contact us by e-mail at customerservice@miami-airport.com.

Last Updated: February 28, 2022